Unhappy customer

I upgraded my contract 29 June 2021, I received the device 8 July, upgrade was activated 9 July however I didn't receive the benefits I signed up for.

Product description of package I upgraded to: CCD: Huawei P Smart 2021 128GB on Pinnacle 2GB TopUp at R329 pm x24 what is the Free Total 10GB once off.

I received my inclusive benefits (pro-rata'd) however I did not receive the 10GB free data.

When I called the call center I had to explain the issue to 4 different people, I got transferred from customer service to upgrades, I was told to call follow up, when I did they advised I needed to contact contracts.

The lady I spoke to advised she will escalate the issue and I will receive an sms. It's been 3 hours and I have not received any sms.