Unhappy customer

Good Day Trust you are well.

I did a upgrade it store around September/ October phone in question is the Huawei Y62.

I am currently using a Huawei Y70.

It's always faulty

The charging pin is faulty.

I have not been receiving good service at all from cell c and I am a long standing customer for more thana year.

The store agent Dylan has been assisting from day 1 however I have not received positive feedback.

After talking up the upgrade we calling with 7 working days to say we are not happy with the device as we already have Y70.

Device was taken to the store and sent back to cell c .. few weeks later I get an sms stating that the device is back at the store. No one had the decency to call me from the store to mention this to me as to mention that the exact same device came back.

Now I just get off the call with the manager off the Chatsworth branch Adell Chetty who is absolutely rude and disrespectful. She never gave me a chance to speak or explain myself .. she kept saying that , 'we can not do anything further you have to take the phone back'.

Dylan has made many promises to assist it this matter especially via phone call.

The store is basically trying to push a device on to us that we do not want. This is a lower grade phone from what I already have.

Pls note I would appreciate someone much more superior than Adell to contact me and discuss a away forward.

As I customer I have a right to return a device if I a not happy.