1 reviews | Active since Apr 2020
Unhappy customer
Good Day
I had recently taken up a upgrade, I had gone to la lucia cell c in durban to be assisted as, all my contracts I had taken out at 1 store as a loyal customer.
As a loyal customer that is no value to cellc staff
I had taken 4 devices with cell c but after this experience my aim to pay off these contracts and never use cell c again due to the service received.
I had taken up a upgrade on the 12/07/2025. Never had a issue before therefore was loyal to the brand as well as the store and agent who had assisted me.
Lesson learnt never work on Trust or loyalty because as a client the same is not returned. I had a issue on the 20/07/2025 just after 7pm in the night with my new honor as it frozen and was unable to go off, I messaged the agent in the morning and sent her a video. They asked me to come to the store, I assumed this with be to change the device due to the fault, nobody wants to be stuck with a device which you taken up brand new to have a fault. Went to the store after requesting to finish early from work. My cellphone which I had just take up, I showed the agent, then she tried to reboot, didnt work, took it to another guy he was pressing the side buttons tapping hard on the screen, took it to the 3rd guy he did the same and then finally did something which made the device restart. After watching them man handle my device, which I do not do, I care for my belongs as I work hard to pay for my belongs. They come to give me every random excuse they could. How other customers had this issue, how they only book my phone if there is a issue which takes takes 7-21 days, if something is wrong.
The lack of hearing and understanding by the staff infuriated me as I work in a customer service industry. Service is key to building relationship but it was clear I am just a number which can be replaced buy another walk in client.
I had said to the agent, I hear you but my problem is, I have brought my device as today is my 8th day of taking up this device, its unfortunate the device gave me a issue after 7pm, I came straight after work to resolve this matter. I do not want to take my device and have the same issue, if I come back after the 11 days then you will say its past my time frame. They said no there is camera footage in the store they can see you came in. I must take the device its working, if I have the same issue I must come back then they can book it.
1. As a customer do we have time to take time off for a phone issue. 2. They rough handled my device by tapping so hard on the screen, pressing buttons, which as a customer I had to watch. 3. I do not abuse my belongings and take absolute care of my belongings.
So as a customer if I have this issue again with my brand new honor, a faulty device, I am stuck with something which I am paying alot of money for but not sure how long life it with give as on its 7th day it froze all the way into the next day past 24 hours.
Level of service extremely poor and I will openly advice people how my experience was, the manner in which was handled.
I was told the manager with call me, the manager did not call but he got his agent to call me and ask me if my device still has the same issue. I am not a technician to know if there is a issue going forward. I brought my device the next working day to the store and was sent away after they man handled my device to restart it.
Absolutely horrible and sickening experience. I plan to pay up my contracts and never renew. Please remove me from all your marketing calls as I will not take up anything after this level of service
"Dear ramie deodutt,
Thank you for contacting Cell C.
We have received your email regarding the customer service received. we apologize for the experience you passed through with the store agents. Kindly note that the store query must be escalated by the store if the manager cant assist needs to escalate it to the regional manager as our cell c store being franchise stores.
For any queries kindly contact our customer care on 084135 or send an email to ***.available :24/7.
Kind regards,Cell C Written Correspondence."
Worst service ever, no accountability, no customer empathy.
"Dear ramie deodutt,
Thank you for contacting Cell C.
We have received your email regarding the customer service received. we apologize for the experience you passed through with the store agents. Kindly note that the store query must be escalated by the store if the manager cant assist needs to escalate it to the regional manager as our cell c store being franchise stores.
For any queries kindly contact our customer care on 084135 or send an email to ***.available :24/7.
Kind regards,Cell C Written Correspondence."
Worst service ever, no accountability, no customer empathy.
My original complaint the store manager never contacted me as I was told he with and there we go cell c complaints team will tell you escalate to the store manager.
People out there please if this is the level of service you want to receive, I will never recommend cellc going forward, honestly we just a number to them. No sense of building relationships. Cellc la lucia worst ever, quick to sign you up for products but no after service. No accountability.
Good day,Thank you for contacting Cell C.We have received your email regarding the bad service you have received from one of our stores.We sincerely apologize for the service you have received, this is not how we are supposed to be treating our customers.We really appreciate and value you as our customer, action should be taken regarding the unacceptable behavior.Kindly note that on our side we rely on call recordings when conducting investigations.Any interactions done directly at any Cell C store have to be escalated with the store manager for an investigation to be conducted. We recommend that you have the matter escalated with the La Lucia Cell C store manager for further assistance. For any assistance kindly contact our Customer Care Department
My original complaint the store manager never contacted me as I was told he with and there we go cell c complaints team will tell you escalate to the store manager.
People out there please if this is the level of service you want to receive, I will never recommend cellc going forward, honestly we just a number to them. No sense of building relationships. Cellc la lucia worst ever, quick to sign you up for products but no after service. No accountability.
Good day,Thank you for contacting Cell C.We have received your email regarding the bad service you have received from one of our stores.We sincerely apologize for the service you have received, this is not how we are supposed to be treating our customers.We really appreciate and value you as our customer, action should be taken regarding the unacceptable behavior.Kindly note that on our side we rely on call recordings when conducting investigations.Any interactions done directly at any Cell C store have to be escalated with the store manager for an investigation to be conducted. We recommend that you have the matter escalated with the La Lucia Cell C store manager for further assistance. For any assistance kindly contact our Customer Care Department
I with like to take a moment to Thank Sidwell, he never treated me like a number and kept me updated through every step. Cell c manager Chris reached out to me, he wasn't aware my issue when I left the store was not resolved, he really turned my nightmare around and even replaced my device. He informed me there is a training issue which he with address with the store. I am just glad I have a replaced new device and hoping no issues. It was a trip in and out of the store to get this matter resolved but hopefully nightmare is over. Chris even got me a small gift, really appreciated his efforts, Thank you to Sidwell and Chris
I with like to take a moment to Thank Sidwell, he never treated me like a number and kept me updated through every step. Cell c manager Chris reached out to me, he wasn't aware my issue when I left the store was not resolved, he really turned my nightmare around and even replaced my device. He informed me there is a training issue which he with address with the store. I am just glad I have a replaced new device and hoping no issues. It was a trip in and out of the store to get this matter resolved but hopefully nightmare is over. Chris even got me a small gift, really appreciated his efforts, Thank you to Sidwell and Chris