Unhappy customer

😭😭😭 am so done with cell c, see me upgrading with cell c kill me, I've been using cell c for long time and I've been happy but now they showed me that they don't care about customers but money only. 1 of cell c agents called me in July telling me that 1 of my line is due for an upgrade and I didn't want to update, I wanted to close the contract but he told me that cell c is giving me 75% off for 2phones I was not really interested then I told him I will go to cell c store and he told offer ends same day at 5 and it was around 4, ai then I just told my self let my just take it won't do any harm,😭😭😭 guess what. The agent told me the phones will arrive in 2days and sim card the following week it was Wednesday and indeed the phones came Friday, but same day I kept on receiving the messages from courier that I must get ready my I'd copy and proof of residence I was surprised why so early because the phones arrived around 11am and the called and around 3 he delivered SIM card oohhhh WOW am impressed it was quick in my mind I know that am done with cell c they don't owe me since it's an upgrade then they gave me 1 SIM card then in 1 phone I will continue with the old sim card, then I kept on receiving the same sms to prepare my documents since I received my products I thought it was technically error until Monday courier guy called me again that he has my parcel from cell c I was surprised but took that SIM, in my knowledge I know I have 2 lines with them and they supposed to debit R1000 each month that's what I owe them every month but now the story is not like that September they debited R2 700, there is minus R600 in my app this month they debited R2 200 and there still minus R600 in my app I don't understand. So now according to their system I have 5 lines in my name,how? I've been calling sending emails even today am still waiting, they said they will call me 2 working days but even now am still waiting and am still paying because I don't want a bad credit record if it was not for that they were going to taste their own medicine I wouldn't recommend cell c to anyone it's my money we talking about everytime when u call customer care, they tell u it's no longer in their hands and there is nothing they can do it's in ***** department they are still investigating until when they also don't know coz usually it takes 2days to investigate and there is nothing they can do, one they can only do is sorry but the money is going every month and done with cell

Date of experience: August 25, 2023