ZM
Zinhle M
1 reviews | Active since Nov 2024
25 Nov 2024, 10:19
Unhappy customer
My mom had 2 contracts, she was offered an upgrade, she opted to take another phone instead because the other one would end in March, in May when she called to enquire she was told to go to her nearest branch yet she did the application online. She went to Witbank Highveld Mall for Clarity the manager was rude to her when we check the new contract it only has 1 number but they debit for all 3 numbers.
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Cell C's replyOfficial
25 Nov 2024, 11:34Dear Zinhle Mpila,
Thank you for bringing the matter to our attention.
We sincerely apologize for the difficulties your mother has encountered with her contracts, as well as the unsatisfactory treatment she received at our branch. This does not reflect the high standards of service we strive to uphold, and we are truly sorry for any inconvenience this has caused.
We have forwarded your concerns to our support team, who will conduct a thorough investigation and work towards a resolution. You can expect to hear from us soon with an update.
Regards,
Cell C | TN
Thank you for bringing the matter to our attention.
We sincerely apologize for the difficulties your mother has encountered with her contracts, as well as the unsatisfactory treatment she received at our branch. This does not reflect the high standards of service we strive to uphold, and we are truly sorry for any inconvenience this has caused.
We have forwarded your concerns to our support team, who will conduct a thorough investigation and work towards a resolution. You can expect to hear from us soon with an update.
Regards,
Cell C | TN
Cell C's reply25 Nov 2024, 11:34
Official
Dear Zinhle Mpila,
Thank you for bringing the matter to our attention.
We sincerely apologize for the difficulties your mother has encountered with her contracts, as well as the unsatisfactory treatment she received at our branch. This does not reflect the high standards of service we strive to uphold, and we are truly sorry for any inconvenience this has caused.
We have forwarded your concerns to our support team, who will conduct a thorough investigation and work towards a resolution. You can expect to hear from us soon with an update.
Regards,
Cell C | TN
Thank you for bringing the matter to our attention.
We sincerely apologize for the difficulties your mother has encountered with her contracts, as well as the unsatisfactory treatment she received at our branch. This does not reflect the high standards of service we strive to uphold, and we are truly sorry for any inconvenience this has caused.
We have forwarded your concerns to our support team, who will conduct a thorough investigation and work towards a resolution. You can expect to hear from us soon with an update.
Regards,
Cell C | TN