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JR
Janine R

1 reviews | Active since Sept 2023

09 Dec 2023, 14:10

Unhappy customer

If I could give Cellc a 0 star rating, I would. They are the most ******* and unprofessional service provider. I genuinely regret having a contract with them. My account was in arears and the line was suspended. On the 24th of November 2023 I paid them in full. After they received my proof of payment, a consultant from their marketing department phoned me to advise me that they have received my full payment and emmediately opened the line. Just to discover today that my line has been suspended again, when my next payment is only due on the 30th of December 2023. All this while I don't even have the stupid phone with me as it is at their repair Centre due to the LCD screen falling out twice in this year. I have been inconvenienced so much by Cellc. All the consultants I have spoken to this far are so ***********, it's like they are not skilled and equipped to do their jobs properly and they have no people skills. I have lost all respect for Cellc and it has not been a joy doing business with them. I really don't feel comfortable with continuing with Cellc and I don't feel like a valued customer. I hope a knowledgeable team leader or manager can contact me regarding this.

0
Replies (8)
JR
Janine R's update09 Dec 2023, 14:42
Reviewer Update
And yet before I made payment I confirmed the amount that was due and paid that exact amount but now I'm in arears.
JR
Janine R's update09 Dec 2023, 14:43
Reviewer Update
Absolute no communication, informing me about the outstanding amount or explaining what it's for.
JR
Janine R's update09 Dec 2023, 14:48
Reviewer Update
If I did not pay the full amount, why was the line resumed? Should I ask 100 times for someone to contact me in order for me to get clarity what the R65.95 is for.
Cell C
Cell C's reply09 Dec 2023, 15:46
Official
Please provide an alternative number our team can reach you on.

Regards
Cell C | DA
JR
Janine R's update09 Dec 2023, 15:47
Reviewer Update
You can reach me on the number you have of me.
JR
Janine R's update09 Dec 2023, 16:06
Reviewer Update
So pathetic. You immediately suspended my line but can only give me a call within 24-48 working hours. Cellc is a joke.
Cell C
Cell C's reply09 Dec 2023, 16:13
Official
We will be in touch.

Regards
Cell C | DA
JR
Janine R's update11 Dec 2023, 20:33
Reviewer Update
Yet again, Cellc failed me. I was told by your Marketing department that I can expect a call from a manager today but no one reached out to me. No words can explain the disgust I feel towards Cellc. As per my previous review, my line was suspended and as per your response it was due to an arears amount of R65,00. Bradley at the V&A Waterfront branch( the only person at Cellc that knows how to do his job and has knowledge) that I am in areas due to me paying my account 6 days before my actual payment date, wow if that is not *******ion and theft then I don't know what is. How on this earth is my account in areas for paying my account earlier then I should have, and now I'm not only in areas, I also owe them R70 as a penalty because when they tried deducting the R65, the deduction was unsuccessful so they decided to add a R70 penalty. The marketing consultant i spoke to on Saturday Busisiwe informed me that my line was not suppose to be suspended. Once again, your service is pathetic and you don't have a clue what customer service is all about. If they mistreat their customers like this, imagine how they treat their staff. I don't know who will sort out this mess and I don't care if it's going to be the CEO of Cellc as long as you fix your mess. Imagine having to pay a R135 just because I paid my account 6 days earlier then my payment date.