Unhappy Customer

Good Day

I have been a cell c customer for a couple of years now, I recently changed banking details, & a cell c rep even called me to confirm the new banking details, so this morning I log into the cell c app and I notice that I owe an amount of R738 & that came as a huge surprise to me because last month before the month ended I called cell c to confirm if they have debited on the new bank account & I was told they did now I'm told they never did that is why now I have to pay this amount, this is so unfair after I had gone out of my way to make sure that I do pay on time. They say when call the calls are recorded surely they have a copy of that conversation I had about my account being paid, this is totally unacceptable and unfair to say the least! Everyone can see that times hard every cent counts & I try by all means to pay my things on time that is why I put it on myself to check with cell c if they had gotten their money and I was told that they did, now this is becoming my problem because of their people's incompetency!!

I am not happy at all!!