UNHAPPY CUSTOMER!!

Hi

I have been a cell c customer for over 10 years now but I must say I am not happy at all with their treatment, firstly I am due for an upgrade & I was refused their reason is that I missed a payment which is not entirely true, I changed banks & I missed the payment date of which I called Cell C & was given banking detailed where I should deposit the money of which I did, now I'm being billed something that I do not agree with. I pay R299 for my contract every month, 2 months ago I saw that I was sitting at -R1,177.00 on my account of which I called Cell C & I was told that that's money Cell C owes me, I remember asking the lady why did Cell C owe me money & she couldn't give me a reason , I even specifically remember telling her that the cell c calls are recorded as I not want this to come back to bite me in the ass. Last month I checked on the app as to how much I owe & I was sitting at -R438 of which now should cover me for the month of October, i even took minutes that cost R99 cause I had R430 that's gonna cover my bill for October.

Beginning of November when I checked the app I was sitting at R268 that I was supposed to pay month end of November, then in my head I'm like ok it's a little less than I normally pay but I am back on normal payments. So today I check the app again only to find out I must pay R557 this I cannot understand, I do not have an open line when the data or minutes that are on my package plan are finished if it need be I top up.

I am so so disappointed with this service provider, & obviously loyalty means nothing to them......