Unhappy customer

I was told to pay excess fee which I did the 04/01/2019 @12:15pm and proof was faxed at Cell C promenade immediately as I went to them and informed them to send to Insurance however they did that I they where emailed to inform me to choose a phone same day but they never contacted me back anyhow the 08th I went to the store in Golden Acre to find what's happening where Khululwa assisted called the Insurance and was told what choose between SE(iphone) Q6 (LG) p20 lite (Huawei) are A6+(Samsung) which I chose the Samsung and was informed il be receiving my package 5/7 days. The time has long passed me calling them, using company's phone to call them and be told to wait Ram hasn't been there yet to deliver anything so today I called again asking what's the hold up and Zara assistant manager on duty called C_Surance to find out what's the delay and she was told she had to resubmit my claim and I must wait until Monday are Tuesday the latest meaning I'm losing out on Data, Minutes and Smsses due to me this month because of their IDC attitude towards their clients and if I hadn't been calling going there I wouldn't have known this and would've waited forever but there has never been a problem with the Debit order payment. Sizwe Mlotywa

please contact customer via email. .. **********