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DL
Dimakatso L

1 reviews | Active since Nov 2018

05 Nov 2018, 10:27

Unhappy customer

I am not a happy customer, i have been with a customer from Nashua mobile, and was moved to Glocell, now Cellc, i lost my phone and had to do a sim swop, went to a Cellc store, they told me i have to pay for R115 before i get a new sim, i am paying for the sim insurance on my contract every month, my question is why am i paying for the sim insurance everymonth if i have to pay once off R115, then bring POP, once done C Cell refund my R115, i dont think that makes sense.

0
Replies (6)
Cell C
Cell C's reply05 Nov 2018, 10:50
Official
 We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist. 

Do expect communication. 

Regards       
Cell C | PN 

Best regards,

DL
Dimakatso L's update05 Nov 2018, 11:04
Reviewer Update
How am i going to receive any communincation as i dont have a sim, that is the only sim i have.
Cell C
Cell C's reply05 Nov 2018, 14:03
Official
You have an email address which you have provided under your information.

Regards
Cell C | PN

Best regards,

Cell C
Cell C's reply05 Nov 2018, 14:04
Official
Kindly refer to Lungile's email as she could not get hold of you on your contact number.

Regards
Cell C | PN

Best regards,

Cell C
Cell C's reply06 Nov 2018, 11:41
Official
As per communication with Lungile, she will be waiting for your email.

Regards
Cell C | PN

Best regards,

Cell C
Cell C's reply06 Nov 2018, 12:05
Official
Lungile confirmed that the SIM swap has been done and it will take 2-4 hours to be active, please refer to the last email she sent.

Regards
Cell C | PN

Best regards,