Unhappy customer

I would like for you guys yo assist me I send my phone which is a nokia6 in for repairs on the 24th of April I paid an access fee of R200 on the 9th of May and every time I had to call the insurance department on ********** 007 myself to find out what is happening regarding my phone. On the 8th I called the insurance department and the cell repair clinic and I was promised that I will receive my phone the latest Wednesday which will be the 13th of June but today iam told a different story please I need you guys to intervene and assist me to get this matter resolve a.s.a.p Thank you Sally ********** 872-