MN
MBALI N

1 reviews | Active since Jul 2017

13 Jul 2017, 08:00

UNHAPPY CUSTOMER

<p>I had 2 contracts with Cell C I settled them on the 30th May 2017 then on the 1st July 2017 they debited my account the same amount I settle the contracts with but at least there was not enought funds on my account so it returned unpaid but again I was charged R230 on my cheque account for the returned debit order that was not suppossed to be debited,now I am in a process of applying for a home loans so they pick that up and they request a paid up letter from Cell C.I have been contacting Cell C from the 1st of July requesting that paid up letter no 1 is willing to help me, they transfer me from 1 consultant to another till today and the sad part if I dont get this paid up letter by Monday 17 July 2017 my home loans will be declined.</p> <p>Your help will be highly appreciated</p>

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Replies (2)
Cell C
Cell C's reply13 Jul 2017, 08:57
Official

Hi Mbali

It is disappointing to learn the above and certainly not the way we render service to our customers. Apologies for the poor service.

We will get one of our team members to assist. You will be contacted shortly.

Regards

Cell C | PN

Cell C
Cell C's reply13 Jul 2017, 11:01
Official

Mpho confirmed that he has contacted you and assisted with this matter.

Regards
Cell C | PN