Unhappy customer

<p>My Daughters phone was ****** last year December</p> <p>Cell C was informed and all neccessary documentation was sent in.</p> <p>Started quering with the insurance company of why its was taking so long</p> <p>we were given the runaround</p> <p>eventually we were asked to pay an excess fee which was done</p> <p>to date we as customers did not receive any calls from the insurance company</p> <p>we made numerous calls and were promised the new handset will be deliverd to a nearest cell c store</p> <p>another week went by and i phoned again only to be told they dont send phones for collection at any store but delivered to home.</p> <p>we were promised delivery on Tuesday 28/03/2017 and still no delivery.</p> <p>Tried contacting the insurance company but seems to be dead lines</p> <p>Its been a few months now waiting for a phone.</p> <p>Very unhappy customer</p>