Unhappy Customer

<p>The service I get is very poor. At this moment I regret being a Cell c customer.</p> <p> </p> <p>On Friday 03/06/2016 I went in to store at Cell C to settle my contract. I was attended to by a sales person, on which upon he was already notified about my decision as we had discussed a couple weeks prior.</p> <p>I was very specific on what I wanted and he was also very helpful in helping me to settle the contract. I asked him what the settlement amount was and he showed me on the system that to settle the contract I had to pay -+ R3899.67, I then asked him what will happen to my remaining data and mins. He said it will be available to my use until the end of June, but then I had to pay a certain amount end of June for what I used. I asked him what the amount will be if I pay everything once of so that nothing will be deducted end of June.</p> <p>He then looked on the system and showed me an amount of R549. So he said in total to settle the contract that no amount gets deducted end of June will be R 4448.67. My next question to him was what if I go over my contract limit…will that amount be deducted end of June, which at that time it was R7,50. He then told me yes only the exceeded amount will be deducted because I already paid for June usage in the settlement. We then proceeded to get all paperwork in order. He was also very clear that my data and mins will only deplete end June seeing that I paid for June already upfront. He also confirmed that contract termination will be 30 June 2016, where upon the number will become prepaid.</p> <p>I paid the amount of R 4448.67 what I was told by the sales person in store that day. Ref nr: ********** 30.</p> <p>So on the 07 June 2016 all of a sudden I can’t access any anything on my phone. As I restarted it I received messages regarding the cancellation request were procced successfully and contract will be terminated 07/06/2016. At this moment I was very unhappy seeing that what I was told was incorrect. All my minutes and data were lost.</p> <p>I then contacted the store and spoke one of the managers, and was told that I was going to be reimbursed.</p> <p>I sent a mail to customer service on 04/07/16 regarding my query. On 06/07/16 I was sent a mail from Cell C stating that a Regional Manager will contact me. Till this day I haven’t been contacted and still sit in the dark regarding my account and refund I should get.</p> <p> </p> <p>Very unhappy with this **** service.</p> <p> </p>