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nobulali O
1 reviews | Active since Nov 2019
30 Jun 2025, 09:48
Unhappy consumer
I have a contract with cellC,I am having a problem with them for double deducting my account with no agreement of doing so,also deducting the monthly payment anyday of the month that's causing a huge negative impact on my bank account...
CellC device insurance, my insurance was canceled and I made arrangements to reinstate it a month ago,when I made calls to find out why they are not deducting monthly payment I was told the status still shows canceled..
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Replies (1)
Cell C's replyOfficial
30 Jun 2025, 09:55Dear Nobulali Oliphant,
Thank you for bringing this matter to our attention. We're truly sorry to hear about the issues you've experienced with double deductions, irregular billing dates, and the reinstatement of your device insurance.
We understand the frustration this has caused and the negative impact on your bank account. Please be assured that your concerns have been taken seriously.We have escalated the matter to our Support Team for urgent investigation. One of our consultants will be in touch with you shortly to provide feedback and assist in resolving the issues as quickly as possible.
We appreciate your patience and thank you for allowing us the opportunity to resolve this.
Regards
Cell C | CW
Thank you for bringing this matter to our attention. We're truly sorry to hear about the issues you've experienced with double deductions, irregular billing dates, and the reinstatement of your device insurance.
We understand the frustration this has caused and the negative impact on your bank account. Please be assured that your concerns have been taken seriously.We have escalated the matter to our Support Team for urgent investigation. One of our consultants will be in touch with you shortly to provide feedback and assist in resolving the issues as quickly as possible.
We appreciate your patience and thank you for allowing us the opportunity to resolve this.
Regards
Cell C | CW
Cell C's reply30 Jun 2025, 09:55
Official
Dear Nobulali Oliphant,
Thank you for bringing this matter to our attention. We're truly sorry to hear about the issues you've experienced with double deductions, irregular billing dates, and the reinstatement of your device insurance.
We understand the frustration this has caused and the negative impact on your bank account. Please be assured that your concerns have been taken seriously.We have escalated the matter to our Support Team for urgent investigation. One of our consultants will be in touch with you shortly to provide feedback and assist in resolving the issues as quickly as possible.
We appreciate your patience and thank you for allowing us the opportunity to resolve this.
Regards
Cell C | CW
Thank you for bringing this matter to our attention. We're truly sorry to hear about the issues you've experienced with double deductions, irregular billing dates, and the reinstatement of your device insurance.
We understand the frustration this has caused and the negative impact on your bank account. Please be assured that your concerns have been taken seriously.We have escalated the matter to our Support Team for urgent investigation. One of our consultants will be in touch with you shortly to provide feedback and assist in resolving the issues as quickly as possible.
We appreciate your patience and thank you for allowing us the opportunity to resolve this.
Regards
Cell C | CW