unhappy consumer

<p>10 June 2016</p> <p>Agreement no: ********** ********** 147371</p> <p>Good day </p> <p>I recently visited the Sandton City Cell C outlet with regards to a Wi-Fi router. I was attended by a female named Lerele Scheeman who at the point of entry showed no interest in my application. She then gave me a device and notified me that I would get 5GB anytime and 15GB at night she did not advice me of the time that night would start. Later on after taking in my documents and making copies she advised on the once off initiation fee, I then told her that she should be able to advise her client about fees beforehand. She was a rude and an impatient lady who was not willing to assist and there after she said that I can leave the device with attitude. I am so upset and angry with the service. Cell C is one of the leading network providers yet you’ll do not train staff efficiently. I have noticed that the data is getting finished and went into the branch today when I was approached by the same attendant she was unhelpful and refuse to correct her mistake. She also misinformed me that she is sending an email to head office to cancel the deal. She advised that the data used will be waived due to incorrect information given to me. She advised that the desk will cancel the policy later on when I asked to speak to the manager he was unavailable another sales gentleman assisted and notified that no email can be sent and I must phone the call centre. The call centre agent Charity Mathae said she cannot assist and I must go back to the branch. I am so unhappy with the run around people at Cell C are so inefficient and unhelpful. I will take this matter up to the highest authority as I was mis- informed and as a consumer I have a right to fair and honest advice.</p> <p>Hope to hear a response with regards to my complaint.</p> <p>Regards</p> <p>Youtricia Chetty</p> <p> </p>