Unhappy clients. Cell heiderand mosselbay

I recently took out n new contract that was an upgrade of my previous data package I had but decided that I'm going to go with a phone this time ...the lady there assisted me beautifully.....so even the I didn't know or so didn't know that she is giving me a faulty phone.....this is after all my important stuff is closed to the new phe gaxagy 10......I was happy with the phone......today agtrr that due to my work I could get there soon enough.....I spoke to a gentleman the he told me that the phone must come in and 2 technician is going to call me and se what they can do....I was not happy with this coz there is alot of things on my phone and I here I must get some other phone and do all those transfer from to other again doanlownibg the apps.....im still must in the 10 day of period the talked about.....I decide let me se how low can this phone hold me.....this is powerbutton really got iterating.....I went back again I was told I have to go and look for a other phone so long the gonna send it away to me what I just asked is really unfair........and I did go through wil take the phne in coz coz it was max 10 Un and donw...with this there is to much I have on the phone .........so I futher as them is the there I way you you can cancel this product and just replace it....im a loyal customer sis 2014......and know you telling me that in order for me to get some other phone I have to forfeit this phone and pay 10k and some change ....you giving me lot of work time and afford just to cancel this contract and give me something new and proper that I like and kan afford also............the people is beautiful....but the situation nah..........hope some how someone see my point