Unhappy client

My mom, Shereen Magardie ***), had a very unprofessional experience with cell c. She is a loyal customer for more than 10 years and has 7 contracts with cell c. Her account was in arrears and when she made payment on 25th of September, she has been battling ever since to get her accounts unblocked. Kabelo, Tebogo, Naledi are some of the consultants who failed to assist her after promising they would. And she said she will go to hellopeter if they don't assist. Mt mom would like to have this matter dealt with as soon as possible.