UNHAPPY CLIENT

Most ridiculous service I have ever received. Wish I could get hold of Douglas Stevenson or Andre Ittmann who's suppose to be running this pathetic company. Closed my account almost two years ago, I've been in contact with multiple people at CellC. They handed me over to their collection department/attorneys VVM@CellC. I have explained to them that at one stage CellC confirmed per email that they owe me money, then a week after I owed them almost double what they owe me, The amount changed every week. After I closed this LTE contract. Email confirmation received from CellC that they can't find my account on their system. As advised by VVM, I submitted my Affidavit, VVM then confirmed that the case is closed and handed back to CellC to get my paid up letter and my credit score back to normal since I can not get any finance or loans on my name. I have send all the emails and proof to VVM. I contacted them again today and told them that the query has been handed back to them from VVM and I need to request my paid up letter. I was told that there's no direct number for the correct department for my query and I will have to email them but I need to keep in mind the ETA for a response per email will be 48 hours. THERE IS NO WAY ONE CAN GET IN TOUCH WITH HIGHER AUTHORITY. I would NEVER recommend CellC to anyone. Luckily my fiance is in the Internet service provider industry, NO customer will be revered, infact the customers will be informed of this absolute terrible most disgusting service. On Friday 4 Feb 2022 I received a statement of +- R 8 300 outstanding AGAIN - NO IDEA HOW !!! On Saturday 5 Feb 2022 I received a call to remind my that an amount of more than R 9 000 outstanding. HOW ?!?!?!?!?!

This has been an ongoing thing back and forth for MONTHS !!!!!

Keep your money that you owe me- according to you - I WANT MY NAME AND CREDIT TO BE CLEARED !!!!!!!!!!!!!

CAN SOMEONE WHO KNOWS WHAT THEY ARE DOING URGENTLY GET IN CONTACT WITH ME TO GET THIS SORTED !!!!