SK
Shanique K

1 reviews | Active since Dec 2020

13 Dec 2020, 18:29

Unhappy client

So just a note to everyone out there cellc is the worst network to be with , I can say this because I had a contract with them I made arrangements with them when I was on maternity leave but they never considered that yet they went to permanently deactivate my cellc sim card I cannot use my number and they did this without notifying me about it , and now they are sending me up and down telling me they cant find any information on my details and I already paid up my contract in full the lawyers the contact center and the cellc stores says they cant help me and give me numbers and email addresses to contact and everyone is giving me **** and telling me they dont get information on my details and imposed off because they blacklisted me for no reason so I want the world to know that until my issue is resolved I wont recommend anyone to register with cell c period !!!

0
Replies (2)
Cell C
Cell C's reply13 Dec 2020, 18:56
Official
 Good Day Ms. Klein
 
 Thank you for making contact with Cell C. 
 
 Please note your query has been escalated and our team will be in touch to offer assistance. 
 
 ^NZ
 

SK
Shanique K's update07 Jan 2021, 15:59
Reviewer Update
So here I am today still waiting on my things to be fixed some collector from cellc contacted me via email was assisting fine at the beginning and now after I finish my bill and she needs to activate my number she goes AWOL she responds after two days and I explained to her that I need my number back asap since the start and still no progress , I'm truly disgusted like beyond disgusted by the service of cellc I work at a call centre too and this is not customer service !!!