Unhappy client

<p>I am very disappointed in Cell C. I have been trying to upgrade, but I have had such a bad experience with this upgrade that I am actually regretting doing my upgrade. I have been in contact with the sales consultant since 11th of Oct querying about a deal that I was interested in. I then got all my documentation together and submitted it to the consultant on the 25th of Oct. On 27th of Oct I emailed the sales consultant to query when my first payment would go off and when I can expect to receive the devices. On 31st of Oct the application had still not been received by the administrator from the sales consultant. I only received my devices on the 10th of Nov. On 13th of Nov I queried when my phone would be made active as it told me I wasn’t on a registered network. The administrator rep**** to say that there is a delay with the combo deal and that it should be resolved that day. I again queried if there was still a delay on 17th of Nov as it still said not on a registered network and the administrator responded to say there is still a delay and it has now been escalated to management.</p> <p>On 25th Nov I tried to but could not top up my data or airtime. I queried it and have not yet received a response. On the morning of 28th of Nov I queried again as to why I can’t top up as I did request for a top up contract and still no response. The afternoon of the 28th of Nov I asked for managements email address or someone who can assist me to sort out my upgrade and still no response by 29th of Nov. During my time of discussing my upgrade I specified to the sales consultant (who told me I could choose between an open account with a limit on or a top up account) on the 19th + 24th of Oct and to the administrator on the 31st of Oct that I want a top up contract.</p> <p>I have had to copy and paste my emails countless times just to get a response from either one as they took forever to respond.</p> <p>I was also asked to provide a delivery address where the device would be delivered to. I told the consultant and the administrator the address and they still gave the courier the wrong address. I also went into a Cell C store on the 26th of Nov where I was told they are unable to assist me.</p> <p>I have been with Cell C for many years and I’m not very happy for the first time in all those years. I am so unhappy that I am considering to return all devices in original packaging, cancelling my upgrade and finding a new network.</p> <p>I am very disappointed in Cell C.</p> <p> </p>