UNHAPPY CLIENT

I have an account that was suppose to say R0 balance. received a modem, was requested to return it and was collected by cellc couriers due to no coverage in my area. after more then 2 years i am still struggling to sort this account out. the device was returned via cellc instructions but the credit reflects on my account and they cant help me because the account has been handed over. after 1000 phone calls and follow ups no one can assist. their internal lawyers told me to pay the account and get it done with. i am not happy at all. ***