UNHAPPY CLIENT

I contacted Cell C technical team on 28/03/2015 at 20:19 spoke to a gentleman told him about the challenge I was having unable to connect to internet this has been happening since Thursday 16/03/2015 he guided me how to troubleshoot manually on my handset, I did that tried to even roam on Vodacom with no success then decided to contact them again fortunately the call was routed to the same guy told him that troubleshooting he gave me did not work and then I requested for him to escalate this to network guys and stop stalling cause obviously he doesn't know what to do and he informed me that he has done that and gave me a reference. I contacted the call centre again on 29/03/2015 and spoke to Nolwazi and she told me that there was no case that was escalated and only created a case for me yesterday. I'm unable to receive calls, send sms's or connect to internet this is the 4th day now with this challenge. I don't know whether Cell C understands the frustration that we have to undergo no being able to use any of their services and having to be **** to by an agent who sits there and do not careless what happens to me. I'm due for an upgrade but I'm not sure whether I will renew my cont