Unhappy client

I phoned CellC customer care this morning, to find out if there is currently a problem with the network and was told that they can't assist me, as I have a contract number and must phone another number. I don't have a CellC contract, I have never had a contract with CellC. The lady was adamant that she couldn't assist me, and gave me another number to phone. I feel she could've just told me if there is a network problem, as I am not the only person experiencing this problem.