Unhappy 😏

I called Cell c customer service to confirm the reference they gave me to deposit money. I did deposit the money to the reference Andisiwe gave me which is ***. When I call collections department to confirm if they received the payment, the lady on the line told me the reference they gave me it's wrong, I was supposed to use ***, how is that my fault? And who should I believe between the two of them because they both working at cellc.. After all the lady from collections simple told me she doesn't care who I should believe, she is such a useless rude consultant who doesn't know how to speak with people.

I don't know how many times I should call cellc to deal with the matter. I'm really angry especially after the call I had with the lady.. She's such a primitive person