Unhappy and completely disappointed CellC Customer

<p>A day ago, I contacted Cell C's retentions call centre to do an upgrade on my contract. I opted for the Huawei P9 lite on the epic 200. I was explained the details of the contract and was told thereafter told that the colour of the phone cannot be garanteed. I immediately told the consultant that I only wanted one colour, which is "GOLD," and she advised me that she will make a note on system to ensure that this is the colour I receive. Today the phone got delivered, only to realise that the colour was white. I thereafter told the delivery lady that I cannot accept this phone as it is the wrong colour. She advised me to contact Cell C directly which I did. I was transferred to the returns department only to be told that she cannot help me as nothing is captured on system and to call back tomorrow. Plus they only have the colours "BLACK and WHITE" which I was not advised when I did the upgrade yesterday. Is this how Cell C treats it's long standing customer? Clearly I was just another sale. Is a customers preference not important to them? I am completely unhappy and extremely disappointed with the service that I received. I would like the decency of a Manager in Cell C to contact me and rectify this matter.</p>