Unhappy and Annoyed

I phoned customer care on the 22nd of July 2020, because my account was debited twice and after I sent an email stating that I am on short time and how much I am able to pay. The consultant who assisted was not helpful and was very rude with an attitude. She eventually dropped the phone in my ear. I am an unhappy customer and I don't think Cel C should treat their customers without compassion like they don't matter. The pandemic has affect us all and it is beyond our control. I am a single mother working on short time earning half my salary and I am still waiting on my u if. I pay rent and have to get by with what's left of my little salary due to short time.