1 reviews | Active since Jan 2019
Unhappy about the technical division in Bfn
To whom it may concern:
Firstly this is my last resort and this is definitely not to make the company's name bad. I do need answers though. Let me explain the scenario: On the 19th of September 2019 I booked my cellphone in at your Cell C Bloem WICC, Victorian Square Branch, 31 Second Avenue, Westdene Bloemfontein. Job Card nr. FSBLO348244 with Fault Description: Phone Freezes, Screen Faulty. Phone Heats upand screen freezes. So as I am in a technical position it makes sense that things take time but the following is my concern. On the 11th of October I went back to the branch and they said to me they don't know when my phone will be done. Then when I asked the technician he told me that the technical division does not have phones and they don't know how to contact them to find out when my issue will be resolved. Now guys this is not fair and maybe head office should rethink training for the branch with regards to customer service. I think when you read this you will start laughing. Honestly things are tough in the country and I don't want those kids to loose their jobs. But a good "uittrap" has never hurt anybody. Please be so kind to contact me so that we can resolve this matter.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. The matter has been escalated and our team will call you address the issue.
^NS
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. The matter has been escalated and our team will call you address the issue.
^NS