Unhapply clients

Hi<br> Please treat this request as a matter of urgency as I receive this pocket wifi on the 15 September and called in on the 18 September for cancellation but the guy that took the call on the 18 September did not put correct information so the pocket wifi was not collected then I called in again and it was only collected on the 29 September due to bad customer service. (Not my fault as I called with in the 7 day terms and conditions.<br> The call agents are playing ping pong with me as no one is assisting me and this is totally unacceptable.<br> I was given the below details:<br> o ?OBF164082<br> o ?RMA***<br> o ?***<br> o ***<br> I would like this matter treated with a matter of urgency as I am going to take it further due to lack of communication from Cell C and their employees.<br> ID number - ***<br> Pocket Wi-Fi - *** - was received by Cell c and they confirmed all is in order it can be cancelled.<br> I am taking this matter to Hello Peter as I feel CELL C is giving me a raw deal and I will not pay no additional cost.<br>