AL
Aneesa L
1 reviews | Active since Oct 2021
18 Jul 2022, 13:05
Unfulfilled request i.e. LIES
For months I struggled to get all my contracts to be put on one account with one debit order - the reason why it all of a sudden changed to two is still unknown to me - eventually after a lot of frustrating calls my request was a success. So they said. NOTHING HAS CHANGED! Since then my debit orders have still been split. It's been about 2 months since the request and confirmation yet I'm still being debited twice each month. What do I need to do to actually get something done right with CellC???? Sacrifice my first born???? Today I cancelled a contract I've had with CellC for over a decade. TBH I can't wait till the others are over because I honestly can't take this sh*t anymore.
Helpful (0)
Replies (3)0
Replies (3)AL
Aneesa L's updateReviewer Update
18 Jul 2022, 15:09I don't want anyone to be "in touch" with me. Dealing with your call centre is terrible. Surely you agree that everyone in the country is under pressure and more stress than usual. Having to deal with incompetency is the last thing anyone needs. I've been through this already and it was extremely frustrating. I have already confirmed telephonically that I want it done. All calls get recorded so please find that recording and actually combine the accounts. The only correspondence I want is confirmation that it has been done (again). I don't even know why it was separeted in the first place! Why should I go through all this damn effort and stress because of something you guys did wrong??
AL
Aneesa L's update18 Jul 2022, 15:09
Reviewer Update
I don't want anyone to be "in touch" with me. Dealing with your call centre is terrible. Surely you agree that everyone in the country is under pressure and more stress than usual. Having to deal with incompetency is the last thing anyone needs. I've been through this already and it was extremely frustrating. I have already confirmed telephonically that I want it done. All calls get recorded so please find that recording and actually combine the accounts. The only correspondence I want is confirmation that it has been done (again). I don't even know why it was separeted in the first place! Why should I go through all this damn effort and stress because of something you guys did wrong??
AL
Aneesa L's updateReviewer Update
18 Jul 2022, 20:18NO. Do it some other way - I do not want to speak to anyone. Chances are you guys are going to phone at a time when I can't answer - you will try twice and then send me a message that you've tried and that I should call back. That will result in my phoning and phoning and phoning. This will carry on until I leave ANOTHER review on Hello Peter about the SAME problem. I do not want to spend more time on something that SHOULD'VE BEEN SORTED OUT MONTHS AGO!
AL
Aneesa L's update18 Jul 2022, 20:18
Reviewer Update
NO. Do it some other way - I do not want to speak to anyone. Chances are you guys are going to phone at a time when I can't answer - you will try twice and then send me a message that you've tried and that I should call back. That will result in my phoning and phoning and phoning. This will carry on until I leave ANOTHER review on Hello Peter about the SAME problem. I do not want to spend more time on something that SHOULD'VE BEEN SORTED OUT MONTHS AGO!
Cell C's replyOfficial
18 Jul 2022, 20:54Please advise of a suitable time to contact you.
^NT
^NT
Cell C's reply18 Jul 2022, 20:54
Official
Please advise of a suitable time to contact you.
^NT
^NT