UNFIR TREATMENT/POOR CUSTOMER SERVICE

I am writing this review with sadness and disappointment. The customer service that I'm getting from Cell C is disappointing and no one is willing to do anything about it.

I submitted my phone for repairs in the middle of October 2020, and up until now...I still do not have my phone and no one at cell c can confirm the location of my cellphone. I submitted my phone for repairs last year October at Cell C Ndofaya mall and I was assisted by Njabulo who is a consultant at Cell C Ndofaya. The consultant assisted me to submit my phone for repairs as well as lodging a claim with the device insurer, and bear in mind this was in October 2020.

Since the time I submitted my phone for repairs and claimed from my insurer "cell c insurance" in October 2020. There was no communication from both the repairer and the insurer. So after a month around the 15th of December 2020 I decided to go to the store in person and enquire.

That was the beginning of my sad story. Njabulo who assisted in submitting my phone for repairs informed me that the repair request was cancelled sometime in November 2020 and no one informed me about this from November to December up until the time I went to the store. Njabulo then told me that the phone must be couriered back to the store and a new application must be done in order for my phone to be repaired, what an inconvenience. This was around the 15th of December, and then advised that the phone will be at the store by Friday and that he will contact me once the phone is back at the store. Cool I understood and tried not to be irate at all possible ways. But no...Cell C being Cell C, I was never contacted, for about a week no curtesy call, NOTHING. I decided to visit the store and I got a shock of my life because the store could not confirm the location of my phone and repairs department don't even know the whereabouts of my phone even the last consultant that I spoke to last week by the name of Stanley at repairs department could not confirm the location.

I have been taken from pillar to post, week in week out with no help at all. No one at Cell C can confirm the location of my phone and it still not repaired.

Every month I get debited almost R500 for contract and cell c insurance for a phone that I do not have and don't even know it's location and the delay is on cell c's side. It has been four months now, since this has been going on and I even requested to speak to a manager at the store but my request was brushed off and instead I was requested to bring the cellphone box as the IMEI number they have on the system is incorrect. IMAGINE SUCH INCOMPETENCE, mind you... it's a contract phone.

I sent emails to *** and *** with no feedback up until today.

So I was pushed to even write this review on this platform because no one at cell c seems to care.

I FEEL ******, UNFUIRLY TREATED AS A CUSTOMER AND ABOVE ALL NOT VALUED AS A CUSTOMER...