1 reviews | Active since Feb 2022
Unfairly treated as a customer
I still have nothing positive to say about Cell C. After my data line was again stopped recently I enquired whether the R1000 which I transferred and sent the proof of payment to their accounts department it was not allocated to my account hence them stopping my data line. This data line is my son's income. He again had to purchase data. Cell C refuses to reimburse him even if this again was their fault. Cell C reimbursed me R140 for bank charges. Financially they have have put us in a very awkward financial position. I requested they move the inception of the contract but they refuse. All I hear is "sorry" but no real remorse. I have nothing positive to say currently. I have been a customer for 20 years plus and this is the thanks.
They have not once suggested to try and assist. They never sent me any kind of correspondence advising me my payments were in arrears and expected me to pay all outstanding amounts. I am a single parent and the data line is for my son who generates business from this data line which Cell C disconnected very willy-nilly.
I asked them to forward the inception date but they chose ignore that suggestion. No assistance from them at all
They have not once suggested to try and assist. They never sent me any kind of correspondence advising me my payments were in arrears and expected me to pay all outstanding amounts. I am a single parent and the data line is for my son who generates business from this data line which Cell C disconnected very willy-nilly.
I asked them to forward the inception date but they chose ignore that suggestion. No assistance from them at all