Unfairly registered on the credit bureau by Cell C
I had a cellphone contract with Cell C from 2013 - 2014/2015. Subsequent to my contract expiring, I gave a month’s notice of my intention not to renew/upgrade my package. Years later, in 2023, I’m informed that Cell C has registered me as a defaulter with the credit bureau because of unpaid debits from my account. After visiting a Cell C store, the agent informed me that there is no record of account on the system and that she needs to send an email to head office for them to issue me with a cancellation letter. Apparently the lead time is 3 months. This has resulted in an adverse credit record preventing from securing credit with banks. I please need someone from Cell C to assist expedite and resolve this.
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Replies (4)0
Replies (4)'s updateReviewer Update
11 Mar 2023, 22:33Hi, MN
Thanks for the prompt response. I have sent an email to the provided herein, with a POP. I have no recollection of the supposed R400 I owe. I’m at a point where back and forth won’t help to resolve this matter. Kindly advise what’s the best route to bring this matter to finality?
Thanks for the prompt response. I have sent an email to the provided herein, with a POP. I have no recollection of the supposed R400 I owe. I’m at a point where back and forth won’t help to resolve this matter. Kindly advise what’s the best route to bring this matter to finality?
's update11 Mar 2023, 22:33
Reviewer Update
Hi, MN
Thanks for the prompt response. I have sent an email to the provided herein, with a POP. I have no recollection of the supposed R400 I owe. I’m at a point where back and forth won’t help to resolve this matter. Kindly advise what’s the best route to bring this matter to finality?
Thanks for the prompt response. I have sent an email to the provided herein, with a POP. I have no recollection of the supposed R400 I owe. I’m at a point where back and forth won’t help to resolve this matter. Kindly advise what’s the best route to bring this matter to finality?
's updateReviewer Update
12 Mar 2023, 10:59Hi, please be advised that I have paid up the required sum. Kindly send me a paid up letter and remove this adverse Acc from my credit record.
When can I expect this to be done?
When can I expect this to be done?
's update12 Mar 2023, 10:59
Reviewer Update
Hi, please be advised that I have paid up the required sum. Kindly send me a paid up letter and remove this adverse Acc from my credit record.
When can I expect this to be done?
When can I expect this to be done?
's updateReviewer Update
14 Mar 2023, 08:11Good day, please confirm if you have received the proof of payment and when I can expect this to be resolved?
's update14 Mar 2023, 08:11
Reviewer Update
Good day, please confirm if you have received the proof of payment and when I can expect this to be resolved?
's updateReviewer Update
14 Mar 2023, 11:20Thanks for the update. What’s the turnaround time? Please could you send me a confirmation of receipt on email?
's update14 Mar 2023, 11:20
Reviewer Update
Thanks for the update. What’s the turnaround time? Please could you send me a confirmation of receipt on email?