1 reviews | Active since Sept 2019
UNFAIR TREATMENT FROM CELL C EMPLOYEES AND COMPANY
i took out a new special LTE contract with Cell C in January 2019. the special offered 250g of anytime data for R899.00 per month. About a month ago the unit stopped working. we took it in to the Riverside Mall Cell c shop for them to have a look. the consultant told us that they have had many problems with this specific rooter. they would send it in and let me know. they had no loan unit and basically told me that they couldn't help. I waited 2 weeks until they let me know that hey are replacing the unit free of charge. I collected and still it didn't work. So of to Cell c again. there I am told that it will not work as the alliance between cell c and mtn came to an end in August. that's the reason why the unit is not working . not because of the rooter. why could they say that to =me when I took the first unit in for repairs. SO today I amtold that cell c will have to cancel my contract? maybe refund last month and that's it. Really. what about my remainder of +- 15 months. signed contract for 250g anytome data for R899.00. my problem. they can offer me a different contract for R899.00 but only 100g of data. don't think its fair and why haven't they let their customers know about the changes. So I phoned 084140 today to complaine. Holding on for minutes on end and eventually I get to speak to someone. this person says it will take cell c 3 days to get back to me. I am not happy and demands to speak t someone, in this case she just puts the phone down I have to try again to call.
I demand 250g data anytime for R899.00 for the remainder of my contract. CAN ANYBODY ASSIST...….
We will be in touch with the aim of assisting you with your current challenges.
Regards
DA
We will be in touch with the aim of assisting you with your current challenges.
Regards
DA
WHAT REALLY MAKES ME ANGRE IS THE FOLLOWING. I went to your store again today and asked about the process and the cancellation for that I signed over a week ago. Today I am informed that it has not been processed as I had not returned my brand new replacement router. FFS. I had it there the day I completed the forms and asked if I had to leave it there, to which the reply was NO!!!!!!!!! so nothing was done by the store. I must rush back home now to go fetch the not working new replacement and bring it to the store. This will not be processed over the weekend nor will it be done on Monday due to Tuesday being a public holiday. I am about to pay my second debit order for a service I just don't have. NO BODY AT CELL C CARES, NOT THE STORE NOR THE UNEDUCATED AND HELPLESS PEOPLE WORKING AT THE CALL CENTRE.
WHAT AM I TO DO ABOUT THE SITUATION. CAN SOMEONE AT THE ALMOST BANCKRUPT CELL C THAT CAN HELP PLEASE PHONE ME. A MANAGER OR SOMEONE HIGHER THAT CAN MAKE A DECISION RIGHT THERE AND THEN. NOT JUST ANOTHER UN HELPFULL CALL CENTRE PERSON.
I WANT TO KNOW WHAT ABOUT MY REFUND FOR THE LAST MONTH, MY REDICULAS HIGH BILL ON MY NORMAL CONTRACT SUE TO THE FACT THAT THE SERVICE WAS NOW CANCELLED AND WHAT CELL C CAN OFFER ME AS A REPLACEMENT PACKAGE THAT OFFERS ME THE SAME VALUE FOR MONEY...……………………….come on guys - if you are going under, at least go with a bang, sort some sh......t out before you just give up...…...WAITING YOUR SOONEST HELPFULL REPLY......
WHAT REALLY MAKES ME ANGRE IS THE FOLLOWING. I went to your store again today and asked about the process and the cancellation for that I signed over a week ago. Today I am informed that it has not been processed as I had not returned my brand new replacement router. FFS. I had it there the day I completed the forms and asked if I had to leave it there, to which the reply was NO!!!!!!!!! so nothing was done by the store. I must rush back home now to go fetch the not working new replacement and bring it to the store. This will not be processed over the weekend nor will it be done on Monday due to Tuesday being a public holiday. I am about to pay my second debit order for a service I just don't have. NO BODY AT CELL C CARES, NOT THE STORE NOR THE UNEDUCATED AND HELPLESS PEOPLE WORKING AT THE CALL CENTRE.
WHAT AM I TO DO ABOUT THE SITUATION. CAN SOMEONE AT THE ALMOST BANCKRUPT CELL C THAT CAN HELP PLEASE PHONE ME. A MANAGER OR SOMEONE HIGHER THAT CAN MAKE A DECISION RIGHT THERE AND THEN. NOT JUST ANOTHER UN HELPFULL CALL CENTRE PERSON.
I WANT TO KNOW WHAT ABOUT MY REFUND FOR THE LAST MONTH, MY REDICULAS HIGH BILL ON MY NORMAL CONTRACT SUE TO THE FACT THAT THE SERVICE WAS NOW CANCELLED AND WHAT CELL C CAN OFFER ME AS A REPLACEMENT PACKAGE THAT OFFERS ME THE SAME VALUE FOR MONEY...……………………….come on guys - if you are going under, at least go with a bang, sort some sh......t out before you just give up...…...WAITING YOUR SOONEST HELPFULL REPLY......