DS
David S
1 reviews | Active since Sept 2019
15 Oct 2024, 11:28
unfair treatment
We always receive a horrible experience every time we contact customer care, we never receive any assistance whatsoever but the debit order goes through every month
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Cell C's replyOfficial
15 Oct 2024, 12:15Dear David Seemela,
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the poor service you have received from our customer care team. This is not the standard of service we aim to provide, and we deeply regret the inconvenience this has caused you.
We understand your frustration, especially given that your debit order is processed every month without issue. Please be assured that we are taking your feedback seriously. kindly provide us with a brief description of your query and will investigate this matter to ensure you receive the assistance you need.
Kind regards,Cell C | GM
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the poor service you have received from our customer care team. This is not the standard of service we aim to provide, and we deeply regret the inconvenience this has caused you.
We understand your frustration, especially given that your debit order is processed every month without issue. Please be assured that we are taking your feedback seriously. kindly provide us with a brief description of your query and will investigate this matter to ensure you receive the assistance you need.
Kind regards,Cell C | GM
Cell C's reply15 Oct 2024, 12:15
Official
Dear David Seemela,
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the poor service you have received from our customer care team. This is not the standard of service we aim to provide, and we deeply regret the inconvenience this has caused you.
We understand your frustration, especially given that your debit order is processed every month without issue. Please be assured that we are taking your feedback seriously. kindly provide us with a brief description of your query and will investigate this matter to ensure you receive the assistance you need.
Kind regards,Cell C | GM
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the poor service you have received from our customer care team. This is not the standard of service we aim to provide, and we deeply regret the inconvenience this has caused you.
We understand your frustration, especially given that your debit order is processed every month without issue. Please be assured that we are taking your feedback seriously. kindly provide us with a brief description of your query and will investigate this matter to ensure you receive the assistance you need.
Kind regards,Cell C | GM