tM
tebogo M
1 reviews | Active since Oct 2015
09 Aug 2023, 10:01
UNFAIR TREATMENT BY CELLC
I CANCELLED MY Fibre Account Number ***. CELL C CONTINUED TO DEBIT MY ACCOUNT. I REVERSED THEIR DEBIT ORDERS. THEY DECIDED TO LIST ME ON CREDIT BUREAUX EVEN THOUGH I EXPLAINED THAT ITS THEIR FAULT. THE FORCED ME TO PAY THE REVERSED AMOUNT. I PAID IT EVEN IF IT WAS NOT MY FAULT. IT HAPPENED IN JANUARY BUT UP TILL NOW THEY HAVE NOT REMOVED MY NAME FROM CREDIT BUREAUX. THEY TREATED ME LIKE THAT EVEN THOUGH I HAVE 8 CONTRACTS LINES WITH THEM.
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Replies (3)0
Replies (3)
Cell C's replyOfficial
09 Aug 2023, 10:35Dear Tebogo Mahuma,
Thank you for reaching out to us regarding your cancelled Fibre line.
We sincerely apologize for the inconvenience and frustration you have experienced with the Fiber account billing. We understand the importance of a seamless and fair customer experience, and we deeply regret that this situation has caused you distress.
We have escalated the matter to our Team to investigate and provide a resolution. Rest assured, we will assist with resolving the matter.
Regards,
^TN
Thank you for reaching out to us regarding your cancelled Fibre line.
We sincerely apologize for the inconvenience and frustration you have experienced with the Fiber account billing. We understand the importance of a seamless and fair customer experience, and we deeply regret that this situation has caused you distress.
We have escalated the matter to our Team to investigate and provide a resolution. Rest assured, we will assist with resolving the matter.
Regards,
^TN
Cell C's reply09 Aug 2023, 10:35
Official
Dear Tebogo Mahuma,
Thank you for reaching out to us regarding your cancelled Fibre line.
We sincerely apologize for the inconvenience and frustration you have experienced with the Fiber account billing. We understand the importance of a seamless and fair customer experience, and we deeply regret that this situation has caused you distress.
We have escalated the matter to our Team to investigate and provide a resolution. Rest assured, we will assist with resolving the matter.
Regards,
^TN
Thank you for reaching out to us regarding your cancelled Fibre line.
We sincerely apologize for the inconvenience and frustration you have experienced with the Fiber account billing. We understand the importance of a seamless and fair customer experience, and we deeply regret that this situation has caused you distress.
We have escalated the matter to our Team to investigate and provide a resolution. Rest assured, we will assist with resolving the matter.
Regards,
^TN
tM
tebogo M's updateReviewer Update
09 Aug 2023, 10:56I will wait patiently for Cell C to clear my name on ITC. I have also sent Proof of Payments done in January and the Paid-up letter to Cell C customer service department.
tM
tebogo M's update09 Aug 2023, 10:56
Reviewer Update
I will wait patiently for Cell C to clear my name on ITC. I have also sent Proof of Payments done in January and the Paid-up letter to Cell C customer service department.
Cell C's replyOfficial
09 Aug 2023, 10:57Dear Tebogo Mahuma,
Thank you for allowing us the opportunity to assist, we will be in contact.
Regards,
^TN
Thank you for allowing us the opportunity to assist, we will be in contact.
Regards,
^TN
Cell C's reply09 Aug 2023, 10:57
Official
Dear Tebogo Mahuma,
Thank you for allowing us the opportunity to assist, we will be in contact.
Regards,
^TN
Thank you for allowing us the opportunity to assist, we will be in contact.
Regards,
^TN