TL
Tshidi L

1 reviews | Active since Aug 2023

06 Aug 2023, 16:07

Unfair treatment by Cell C

Good day, I hope you can help. Cell C has done multiple debit orders on dates that I never agreed to in accordance with my contract causing me to incur extra costs with my bank. I have called a multiple times only to receive empty promises as to fixing the problem. They have also debited twice on the same day on multiple occasions when my account was in no arrears and promised that they would never do a debit order for the following month because they acknowledged they took double the amount on a single month stating they are not sure as to what could have resulted in that only to find out that they did take the money. It's been more than 6 months calling trying to fix my problems and all I get is empty promises over the phone really. I had to find out that they have changed some terms of my contract without even noticing me prior to doing it. I need help. All I want to do right now is terminate my contract because I believe they have done a gross breach of the terms. I also want my money back as they debited double on multiple occasions. I have 7 months left with them and I am afraid they will keep doing this until the end of the contract, which I cannot afford. Nobody has helped me when I called, instead my problems keep persisting. I would really appreciate your assistance. Thank you, and I look forward to hearing from you.

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Replies (2)
Cell C
Cell C's reply06 Aug 2023, 16:36
Official
Good day Tshidi Letlolwane
Thank you for contacting us. 

The matter will be investigated and rectified. We apologize for the inconvenience caused. Please private message us your ID and the number in question. 

^NT
TL
Tshidi L's update06 Aug 2023, 19:45
Reviewer Update
I have been getting that response for as long as I can remember. What makes me believe it now? No one ever cares to call. They keep telling me exactly what you have just told me. Put yourselves in my shoes and tell me if you would honestly let this go. Cell C has admitted to taking money from my account *****ulently and promised that I won't have to pay them the following month but went ahead to take it still. What makes me even angrier is the fact that it showed I would have to pay nothing for this month on the app yet you guys think I'm stupid and take it.
I'm beginning to think your business is a *****, I'm sure I can't be the only one. There must million others and we are just supposed to keep quite and wait on your never ending empty promises to call us back when you never do while you make millions of rand of us? And then on top buy prepaid airtime to call you to raise enquiries you never even care to attend to? I have experienced this problem for months now, wasting my money on you. I need this resolved as soon as possible.