Unfair treament by cell c

I had mobile (router & data) contract with cell which ended in Feb 2021, as the contract about end in Feb 2021 I contacted cell c call centre notifying them that im intending not to contnue with the contract , I was suprise to hear that the contract can not be cancel as it reflects that is upgraded and cellphone was taken and the 1st payment of +/- R900 is due at the end of March if I remember correct .

I told the the cell c representatives that I did not make any upgrade nor collected any devise under my profile and she insisted that the device was collected and I was advise to forward affidavit together with ID document to Cellc ***** department which i did.

And money was already started to be debited from my bank account which I have to reverse it every month cause it is unfair to pay for what you dont have ,

After all requierd documents sent to ***** dept i waited for feedback which was a mission to get from them, after a long time sending e-mails to ***** dept i was told that the case was closed and i will be refunded for what was taken from my bank account and asked to forward my bank account of which i did but still money going out from my account monthly.

Last month i received sms from VVM debt collectors which notifies me that my cellc account has been handed over to them and asked to pay R3840.00. i contacted VVM to make payment arrangement of which i did pay just to clear my name.

Trully speaking i'm not happy with the way i was treated by cell c , it was clear that ***** took place under my cellc profile / account - cause i received an sms saying that my cim card is blocked due to suspected ***** but why their billing dept was not notified as there were still taking money from my account.

Even though i paid VVM i still need my money back , when i call cellc i dont get any joy or help as im transfered to another dept and the call cuts off during that transfers