Unfair suspension of cell C services

For the past three months I had terrible experience with cell c services. It started by changing my debit order. For some reason the debit order could not be changed despite going to a cell c branch for assistance. I requested to cancel the current debit order and do cash payments until the issue can be resolved. Despite the request cell c continued with the debit order to an account I no longer use. This resulted in additional bank fees. According to cell c branch one cannot do cash payments directly at the branch and I was given bank details and reference to do eft. For the past three months the efts were done within time and yet cell c did not recognise the payments and suspended my services. Despite sending proof of payments my services were suspended for 24 hours in March and again in April for more then 24 hours. Again o had to send proof of payments and still my account remain suspended. Eventually on the 3rd of April I managed to change my debit order requesting that the first tpayment should go of at the end of April since o have already paid April's services. On the 4th of April c cell deducted the first payment despite my specific requests that the payment was done with proof of payment. Yet again I am still suspended of cell c services and the debit order deducted from cell c ce with a penalty fine. This is unexceptable services and place DME under financial stress due to paying my account twice in one month and the penalties I had to pay to the previous account die to insufficient funds after I requested that the debit order should have been stopped. I am very unhappy with the way this was managed. I consider cell c services unreliable.