Unfair subscription, high bill

Item: Cell C
Rating: 2
Author: Ellie J

My recent bill was way higher than normal. When I phoned to find out why, I was told that this was due to media subscriptions and was given instructions to terminate aforementioned. I immediately did so and found out there was a subscription for baseplay pulse videos. I never subscribed to this and never even received any sms asking to subscribe to this service. I would like to be refunded for this as it was definitely not my fault.

Helpful (0)

Replies (3)

Cell C's replyOfficial

04 Oct 2021, 15:18

We would recommend that you raise the matter with WASPA, in relation to the investigation and possible refund of the account.

^MP

Cell C's reply04 Oct 2021, 15:18

Official

We would recommend that you raise the matter with WASPA, in relation to the investigation and possible refund of the account.

^MP

Ellie J's updateReviewer Update

04 Oct 2021, 16:11

To be honest, I'm struggling to understand why I should be wasting my time with all this. The matter is simple. I did not start this subscription, it was loaded on to my account automatically. I did not make any use of this subscription. I did not know about this or agree to it or receive any confirmatory sms when it began. Thus, the problem must be with you guys at Cell C. Please do not make me take this further because I will pursue it to the very end!

Ellie J's update04 Oct 2021, 16:11

Reviewer Update

Cell C's replyOfficial

04 Oct 2021, 20:13

WASPA does assist with tracking and assisting with matters relating to a possible refund.

^MP

Cell C's reply04 Oct 2021, 20:13

Official

WASPA does assist with tracking and assisting with matters relating to a possible refund.

^MP