Unfair Service from Cell C

Hi my name is Clive Nakedi, I have a contract with Cell C and as of the 21st of June I have been experiencing network problems which means i cannot make calls as soon as i get home (address as per my account details with Cell C), i logged a query with Neo( ref ***), Neo proceeded to logging the query and gave me a follow up call the next day, which I mentioned that I cannot test the network whilst at work however my query was then closed. i called on the 27th and got reference ***, a swim was advised as the recourse. On the 10th of July i performed a sim swap, problem still persists. Fast forward to yesterday (11/07) Alice from the network department tried to help me, she reset my network, gave me the APN settings and tried to follow up with me as soon as i get home but here is the problem when I'm home I have no network. The alternative number that i have provided is also a cell c number however it always has network in the very same household. Today i called back and i am told that my request to escalate this matter has not been allocated to anyone, this is the words from Jafta Ncube. Jafta has also refused to align me with his superior as i felt my needs were not tended to. I have asked and pleaded that someone help e with my network problems since june but Jafta tells my case is only being handled from today. I have requested Jafta to provide me with feedback from this case. This is not the service that is fitting from this network, I have been a long time serving client and i would like feedback as how we can solve this issue as my main worry is that i arrive home before my wife but as soon as I am home I have no network which means if she ever needs to actually call me, she wont reach me unless its a whatsapp call which i feel is not fair.