JM
Juju M

1 reviews | Active since May 2022

24 Mar 2025, 13:37

Unfair price increase for delayed delivery

Greetings,

I'm extremely disappointed with Cell C's service regarding my delayed product delivery and subsequent price increase.

Despite their initial commitment, Cell C failed to deliver my product on time. To add insult to injury, they're now demanding that I pay the new, increased price due to their delay.

I believe it's unfair to expect me to pay more due to Cell C's failure to meet their delivery obligations. They should honor the original price.

I hope this request reaches the relevant person who can provide the necessary assistance with this issue.

0
Replies (1)
Cell C
Cell C's reply24 Mar 2025, 13:50
Official
Dear Juju M

Thank you for bringing this to our attention.
We sincerely apologize for the frustration and inconvenience you’ve encountered with our service. We fully understand how disappointing it is when promises are not kept, and we deeply regret the delayed delivery of your product as well as the unexpected price increase.
 Rest assured, we are taking this matter seriously and will review your case promptly. Please private message us your ID number so we can further investigate and resolve this matter as quickly as possible.
Regards
Cell C | NT