jB
josia B

1 reviews | Active since Jul 2015

09 Mar 2016, 22:33

unfair practice

app**** for cell c contract telephonic,the agents i speak with told me about the deals he was having and i was attracted with offer with following package J5 Phone,R100 Airtime,he also told i will receive 1Gbdata and so i was convinced to take the contract with the hope of receiving1Gb data,the phone was delivered last week to find out he **** about package of contract,i am real disappointed about this matter cause i i agreed to take this contract because i was i was going to receive data.I did call the customer service ref ***.,i requested them to provide me with the recording of my conversation with the sales agent whom i speak to about the contract,so that they can also listen on what we agreed,i am starting to be worried cause it seems they delaying the case which will result me paying for contract which i didn't signed for ,the investigator was assigned to investigated the matter and found out i was right about the package,they send me another sim card for data,now they changed again and told me i app**** for another line for data which i have to pay extra money ,our agreement with cell c was to pay R209 not more than that.

0
Replies (1)
Cell C
Cell C's reply10 Mar 2016, 09:01
Official
Hello Baloyijs,

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication during the course of the day.

Regards
Cell C | PN

Best regards,