MS
Meshack S
1 reviews | Active since May 2024
30 May 2024, 19:55
Unfair Customer treatment from Cell C company.
I bought a Pakard dell i3 computer the above mentioned company on a cntract sale. The computer failed to boot the second day after use. I reported it and was collected for repair by Cell C. After it repairedand delivered to me, it showed the same fault.After reporting it, it was collected for repair for sesecond time on 22 September 2023. I had been calling the company for the computer no positive action from Cell C, I even requested a different computer but in vain. I finally requested that the contract be cancelled. In doing by follow ups one Cell C employee told me that the contract was cancelled. To my grearest surprice I'm now phoned by debt collector for the very same contract.
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
30 May 2024, 20:11Dear Meshack Mandla Shelembe
Thank you for contacting Cell C.
We're truly sorry to hear about the frustrating experience you've had with your Pakard Dell i3 computer and the subsequent issues with your Cell C contract.
To escalate your query and investigate further, we kindly request your ID number. With this information, we can expedite the process and ensure that your concerns are addressed appropriately by our team. We apologize for any inconvenience this may have caused and assure you that we're committed to resolving this matter to your satisfaction.
Regards,
Cell C | TM
Thank you for contacting Cell C.
We're truly sorry to hear about the frustrating experience you've had with your Pakard Dell i3 computer and the subsequent issues with your Cell C contract.
To escalate your query and investigate further, we kindly request your ID number. With this information, we can expedite the process and ensure that your concerns are addressed appropriately by our team. We apologize for any inconvenience this may have caused and assure you that we're committed to resolving this matter to your satisfaction.
Regards,
Cell C | TM
Cell C's reply30 May 2024, 20:11
Official
Dear Meshack Mandla Shelembe
Thank you for contacting Cell C.
We're truly sorry to hear about the frustrating experience you've had with your Pakard Dell i3 computer and the subsequent issues with your Cell C contract.
To escalate your query and investigate further, we kindly request your ID number. With this information, we can expedite the process and ensure that your concerns are addressed appropriately by our team. We apologize for any inconvenience this may have caused and assure you that we're committed to resolving this matter to your satisfaction.
Regards,
Cell C | TM
Thank you for contacting Cell C.
We're truly sorry to hear about the frustrating experience you've had with your Pakard Dell i3 computer and the subsequent issues with your Cell C contract.
To escalate your query and investigate further, we kindly request your ID number. With this information, we can expedite the process and ensure that your concerns are addressed appropriately by our team. We apologize for any inconvenience this may have caused and assure you that we're committed to resolving this matter to your satisfaction.
Regards,
Cell C | TM
MS
Meshack S's updateReviewer Update
31 May 2024, 10:49*** 085
MS
Meshack S's update31 May 2024, 10:49
Reviewer Update
*** 085
MS
Meshack S's updateReviewer Update
08 Jul 2024, 09:31It is surprizing to learn the
at Cell C has given Norman and Besset for collection and attempts to debit from my acc. is made now and again
at Cell C has given Norman and Besset for collection and attempts to debit from my acc. is made now and again
MS
Meshack S's update08 Jul 2024, 09:31
Reviewer Update
It is surprizing to learn the
at Cell C has given Norman and Besset for collection and attempts to debit from my acc. is made now and again
at Cell C has given Norman and Besset for collection and attempts to debit from my acc. is made now and again
Cell C's replyOfficial
08 Jul 2024, 10:02Dear Meshack
Thank you for reaching out to Cell C regarding this matter.
We apologize for the unpleasant experience. We will escalate this matter for investigation and assistance. Please note that we do not share your details with the External Collections, and they need to contact you from their end for arrangements and to set up a debit order mandate based on the arrangement.You can expect communication from us within 24 hours
Cell C |NZ
Thank you for reaching out to Cell C regarding this matter.
We apologize for the unpleasant experience. We will escalate this matter for investigation and assistance. Please note that we do not share your details with the External Collections, and they need to contact you from their end for arrangements and to set up a debit order mandate based on the arrangement.You can expect communication from us within 24 hours
Cell C |NZ
Cell C's reply08 Jul 2024, 10:02
Official
Dear Meshack
Thank you for reaching out to Cell C regarding this matter.
We apologize for the unpleasant experience. We will escalate this matter for investigation and assistance. Please note that we do not share your details with the External Collections, and they need to contact you from their end for arrangements and to set up a debit order mandate based on the arrangement.You can expect communication from us within 24 hours
Cell C |NZ
Thank you for reaching out to Cell C regarding this matter.
We apologize for the unpleasant experience. We will escalate this matter for investigation and assistance. Please note that we do not share your details with the External Collections, and they need to contact you from their end for arrangements and to set up a debit order mandate based on the arrangement.You can expect communication from us within 24 hours
Cell C |NZ
MS
Meshack S's updateReviewer Update
08 Jul 2024, 10:16Ngicela niyeke ukungithumela ngobo Norman and Bisset. Ngoba niyalwazi udaba.
MS
Meshack S's update08 Jul 2024, 10:16
Reviewer Update
Ngicela niyeke ukungithumela ngobo Norman and Bisset. Ngoba niyalwazi udaba.