Unfair Credit Listing Over R70 Debit Order Fee

I am extremely frustrated with the unfair treatment I have received from Cell C.

I was incorrectly listed for a missed payment that is actually just a R70 debit order fee. I had reversed the debit order, but I still made payment via EFT. Despite this, Cell C went ahead and listed me as if I had defaulted, which is completely unreasonable and damaging to my credit profile.

It is unacceptable that a customer can be penalised and negatively listed for such a small fee, especially when payment was made through another method. There was no proper communication or fair resolution process before taking such a serious step.

This situation has negatively impacted my credit score and caused unnecessary stress. I expect Cell C to urgently investigate this matter, remove the incorrect listing, and correct my credit record with all bureaus.

I would also like a clear explanation as to why this listing was processed despite payment being made.

I hope Cell C takes accountability and resolves this matter as soon as possible.