1 reviews | Active since Jul 2014
Unfair Charges
Dear Cell C Representative, I am writing to formally raise a concern regarding my account number change request, which has remained unresolved for over six months. Despite multiple attempts to update my banking details and submitting proof of payment, the issue persists. I have even added a new account number in the past, yet no action has been taken.
Now I am being told that I owe R70+ due to your system’s failure to process the account change. This penalty is unfair and stems from a problem on your side, not mine.
I respectfully request that this charge be reversed and that my account details be updated immediately.
Please confirm receipt of this message and advise on the next steps. Kind regards, Thato Cell C Account Number: *** Mobile: *** / ***
Thank you for reaching out and for bringing this matter to our attention. We sincerely apologize for the inconvenience you’ve experienced regarding your account number change and the resulting charge.
Please note that we have escalated your concern to our Support Team for further investigation and assistance. They will review the details and contact you directly to ensure this matter is resolved as soon as possible.
We appreciate your patience and understanding.
Kind regards,
Cell C | CW
Thank you for reaching out and for bringing this matter to our attention. We sincerely apologize for the inconvenience you’ve experienced regarding your account number change and the resulting charge.
Please note that we have escalated your concern to our Support Team for further investigation and assistance. They will review the details and contact you directly to ensure this matter is resolved as soon as possible.
We appreciate your patience and understanding.
Kind regards,
Cell C | CW