Unfair Charges and Negative Credit Listing

In 2024, I took a month-to-month router plan with Cell C. The monthly fee was approximately R100+ per month. I only used the service for about one or two months before the router was unfortunately lost. I take full accountability for the loss of the router and I am willing to pay for the cost of the device if required.

However, the issue I have is that I continued to be charged monthly for the service even after I reported that I no longer had the router and was no longer using the service. I contacted a Cell C agent from the collections department last year and explained the situation clearly — that I had only used the service briefly, that the router was lost, and that I wanted the monthly charges to stop.

Despite this, the monthly charges continued to accumulate for a service I was no longer able to use. This has now escalated to the point where a default/judgment has been listed on my credit record.

I do not dispute responsibility for the router itself if payment is required for the device. However, I do not understand why I am being charged ongoing monthly service fees for a router I no longer had and a service I could not use.

Another difficulty I have encountered is that when I try to contact Cell C, I am asked to provide the SIM card number or router details. Unfortunately, I no longer have the router and therefore cannot provide this information, which makes it extremely difficult for me to get assistance or resolve the matter.

I am requesting that Cell C review this matter fairly. I would appreciate assistance in resolving the account, limiting charges to the actual device if applicable, and correcting the credit listing if the charges were app**** incorrectly.