TM
Tshepo M
1 reviews | Active since Sept 2015
11 Jul 2019, 08:42
Unfair business to consumer operation
My Mi-Fi router is still with CellC and they are still not intending to assist me to close this matter.What is the point of playing hide and seek when they know that as a business to consumer,they have failed me?Since I logged a call for my faulty device on the 21st of April 2018 and they still have not attended me with success,and for them is business as usual.
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
11 Jul 2019, 08:52Good morning Tshepo
You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.
One of our consultants will contact you and assist with this matter.
Regards
Cell C | PN
You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.
One of our consultants will contact you and assist with this matter.
Regards
Cell C | PN
Cell C's reply11 Jul 2019, 08:52
Official
Good morning Tshepo
You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.
One of our consultants will contact you and assist with this matter.
Regards
Cell C | PN
You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.
One of our consultants will contact you and assist with this matter.
Regards
Cell C | PN
TM
Tshepo M's updateReviewer Update
12 Jul 2019, 08:50The resolution was issued that favoured and pleased CellC but not me because the consultant insisted that they have a full contract signed by me on their system,while for me they only printed a page contract of the deal which has a lot of information regarding the device missing.The contract presented to me by the time of purchase did not have terms and conditions,warranty of components,but only the information of the device and the during of service that I have purchased.So I took back my device since they don't want to repair it stating that it is out of warranty.
TM
Tshepo M's update12 Jul 2019, 08:50
Reviewer Update
The resolution was issued that favoured and pleased CellC but not me because the consultant insisted that they have a full contract signed by me on their system,while for me they only printed a page contract of the deal which has a lot of information regarding the device missing.The contract presented to me by the time of purchase did not have terms and conditions,warranty of components,but only the information of the device and the during of service that I have purchased.So I took back my device since they don't want to repair it stating that it is out of warranty.