CA
Coenraad A
1 reviews | Active since May 2019
15 May 2019, 15:18
Unfair business practise from Cell C
Cell C offers the worst service of all the service providers. I have app**** for a Data SIM which took weeks to be delivered. Then two SIM cards got delivered and I am being charged for boh SIMS even though I only app**** for one. After hours on the phone I was told that the one will be cancelled. This never happened and Im still being charged for both. The SIM I now have does not have coverage in my area and thus I cannot use it. After few more hours on the phone, I was promised that someone will phone me with feedback. This obviously never happened. I am now forced to pay for two SIMs that I cannot use. I'm reporting this unfair practise to the National Credit Regulator.
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Replies (2)
Cell C's replyOfficial
16 May 2019, 07:26Good morning Coenraad
Apologies for the manner in which the matter was dealt with.
We can confirm that one of the contracts have been cancelled.
Our team will be in touch to ensure the account is sorted.
Regards
DA
Apologies for the manner in which the matter was dealt with.
We can confirm that one of the contracts have been cancelled.
Our team will be in touch to ensure the account is sorted.
Regards
DA
Cell C's reply16 May 2019, 07:26
Official
Good morning Coenraad
Apologies for the manner in which the matter was dealt with.
We can confirm that one of the contracts have been cancelled.
Our team will be in touch to ensure the account is sorted.
Regards
DA
Apologies for the manner in which the matter was dealt with.
We can confirm that one of the contracts have been cancelled.
Our team will be in touch to ensure the account is sorted.
Regards
DA
CA
Coenraad A's updateReviewer Update
30 Aug 2019, 08:59It's been 3 months since my complain and still this issue has not been resolved. Im have and will never be able to use this service and yet still I'm being charged every month. Is there someone out there at CellC that can assist me please.
CA
Coenraad A's update30 Aug 2019, 08:59
Reviewer Update
It's been 3 months since my complain and still this issue has not been resolved. Im have and will never be able to use this service and yet still I'm being charged every month. Is there someone out there at CellC that can assist me please.