Unfair business practice and breach of contract

<p>I have contacted the cell c customer care number more than 20 times regarding my refund which is legally due to me because of your breach of contract. Each time I call a team leader advises they will get back to me but they fail to do so. I have first contacted you on the 27th May and the case has been open since then. I was advised that I have been credited with an amount of R6489.00 and that they would verify my account details and pay the funds into my bank account. Each time I called the consultant confirmed the same amount which I was to be credited in my bank account. Yet, after 2 months of wasting my time with your pathetic company you only pay me R2942. Without any further explanation. After calling back on 22 July 2016 a team leader advised that the remainder that was not paid to me was offset against my May and June debits.(apparently totaling to an amount of R3500)</p> <p>I am not stupid and i will jot be made a fool! What you guys are doing is *****. I did not owe you any money and I confirmed this from the very first call that I made confirming the refund. Your calls are recorded. The consultant told me that I DO NOT OWE YOUR COMPANY ANY MONEY! Yet all of a sudden after 2 months of communication I owe you money. Your team leader named Busi was supposed to call me yesterday to explain how R3500 can total two months debits and why I was never advised about the apparent amount owing by me, all of the 20 times that I made contact with you. </p> <p> </p> <p>Your company is in breach of contract. I can sue you for damages and for the full amount due to me. I want the remainder of my refund due to me paid IMMEDIATELY! ! I also expect and apology and explanation as to why your company is trying to do ********** activities?</p> <p>If you do not resolve this problem I will be getting my lawyers to contact you and as I mentioned, not only will I claim my refund which is rightfully due to me but I will also claim damages.</p> <p> </p> <p>Contact me ASAP! !!</p>